How long will it take my order to reach me?
Orders are delivered on weekdays only, using standard ground shipping. We will do our best to get your goods to you by the Friday after you’ve placed your order. Due to a number of factors, such as the day of the week that you order, the distance from our fulfillment center, weather conditions, and public holidays, this may not always be possible. In such cases, we will ship your order the following Monday (or Tuesday, if Monday is a holiday). We want to make sure that your order is on the road for the shortest time possible.
If your order contains frozen items, we’ll adjust the shipping date to ensure that it doesn’t get held up over the weekend or get delayed by holidays.
Orders that don’t contain any frozen items will be shipped the same day or the next working day, depending on when they're received, so that they reach you as soon as possible.
Our cutoff time for same-day shipping is 10am Central Time.
Please see below for a summary of typical transit times for frozen orders.
How will I know when my order has shipped and when it will be delivered?
Soon after your order has shipped, you will receive a shipping confirmation email, which will include a link to the tracking page for your shipment. Just click on the link to see when your order is scheduled to arrive, and to track its progress.
Can you deliver to a mailbox?
Small orders of boxes of starter culture (up to 5 boxes) can be delivered by USPS to a mailbox. Orders requiring insulated packaging require a full physical shipping address.
Why do you need my telephone number with my order?
This is a requirement of the shipping companies. If they have difficulty locating your address or delivering your products, they may need to contact you.
I will be away for awhile. Can I place my order now and have it arrive when I get back?
Yes, we can put a hold on your order and ship it as per your instructions. Please call 541-613-1165 or send an email to firstname.lastname@example.org and let us know
I placed my order but our area is under a bad weather advisory. What happens to my order?
The shipping companies inform us when there are weather advisories that may cause delays. If we need to hold your order due to weather delays, we will contact you and will ship your order as soon as we have clearance.
- Responsibility for Product Shipment
- Please enter your shipping information carefully. Packages that must be reshipped or redirected due to faulty or changed addresses may be assessed a second delivery charge, and/or may arrived defrosted.
- Once an order has been delivered to the shipping carrier, Wise Choice Market is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly. Please note that frozen items should be transferred to the refrigerator or the freezer on arrival.
Please note: The information on this page applies to shipping addresses in mainland USA only.
Click here for details of shipping to other locations.