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New! Try our Frontier Blend Bone Broth Frontier Blend Broth

We want you to receive your order in good condition and at the right temperature!

All our orders are shipped from our specialized fulfilment center in Nebraska. Here’s how we’ll ship your order (to addresses in the continental US*):

  • Frozen foods: in an insulated container with dry ice, with UPS.
  • Shelf-stable foods: in standard packaging, with UPS.
  • Light dry items, such as starter cultures: with USPS Priority Mail.

*Click here for details of shipping outside the continental US.

 

Orders are delivered on weekdays only, using standard ground shipping. We will do our best to get your goods to you by the Friday after you’ve placed your order. Due to a number of factors, such as the day of the week that you order, the distance from our fulfillment center, weather conditions, and public holidays, this may not always be possible. In such cases, we will ship your order the following Monday (or Tuesday, if Monday is a holiday). We want to make sure that your order is on the road for the shortest time possible.

If your order contains frozen items, we’ll adjust the shipping date to ensure that it doesn’t get held up over the weekend or get delayed by holidays.

Orders that don’t contain any frozen items will be shipped the same day or the next working day, depending on when they're received, so that they reach you as soon as possible.

Our cutoff time for same-day shipping is 10am Central Time.

Please see below for a summary of typical transit times for frozen orders.

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Orders for frozen foods are delivered on weekdays only

We’ll try to get your order of frozen foods to you by the Friday after you’ve ordered. If we can’t do that, we’ll wait to ship it the following Monday. We want to make sure it’s on the road for the shortest possible time.

Tracking your order

Soon after your order has shipped, you will receive a shipping confirmation email, which will include a link to the tracking page for your shipment. Just click on the link to see when your order is scheduled to arrive, and to track its progress. See Shipping FAQ for more details.

Please help us to get your package to you on time

If you would like your order to be delivered to a work address, or if you have any special instructions, please make sure to tell us when you check out your order.  

Receiving your order

PackageYour frozen foods should arrive cold or still frozen, and you should keep them refrigerated or frozen.

Please place frozen items in a container before defrosting, to catch condensation. See Receiving orders FAQ for more advice on opening and storing your products after they arrive.

Free shipping for most orders*:

  • All orders totalling over $175 (after deduction of any discounts) are shipped free of charge.
  • We charge a flat shipping fee of $19.95 for all orders with a total value of $175 or less (after deduction of any discounts)
  • Orders containing only starter cultures or other light items, such as chips, are charged a flat shipping fee of $8.95.

Take advantage of our bulk discounts! Most of our real foods can be easily stored frozen, and some are suitable for dry storage, so why not order larger quantities with our great bulk discount prices - stock up your freezer, share with friends and family - and save!

 
*Please note:
The information on this page, including free shipping and shipping charges, applies to shipping addresses in the continental US only.
Click here for details of shipping outside the continental US.

 

Responsibility for Product Shipment
Please enter your shipping information carefully. Packages that must be reshipped or redirected due to faulty or changed addresses may be assessed a second delivery charge, and/or may arrived defrosted.
Once an order has been delivered to the shipping carrier, Wise Choice Market is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly. Please note that frozen items should be transferred to the refrigerator or the freezer on arrival.

 

Our Refunds Policy